FAQ's
Returns
We hope your order exceeds your expectations. However, in the unlikely event that your order arrives faulty or damaged please reach out to us via email so we can quickly resolve your issue. You can find our details via our Contact Page.
Please be advised we cannot accept returns unless they are faulty or damaged.
Shipping
We aim to dispatch all orders to Royal Mail within 2 working days. To accompany the quality of our items, we use 1st Class postage for all UK orders and International Economy for all orders heading outside the UK.
This means for all orders within the UK, it should take no longer than 5 working days for you to receive your order.
- Inside UK: 2-5 working days.
- Europe: 5-7 working days
- Rest Of World: 7-10 working days
Delayed Order
There are occasions when postal services experience delays getting your order to you. In the unlikely occurrence of you not receiving your order within the stated shipping period, please Contact Us.
This will allow us to resolve the issue in a way that best suits your requirements.
Working With Us
There is nothing that excites us more than the possibility of collaborating with others. This includes like-minded designers, fan groups, or other small businesses.
If you have an idea with us in mind, please reach out to us via our Contact Page.
Payments
We accept all major payment methods at our checkout. This includes Card Payments, PayPal, Apple Pay and many other types.
Contact Us
We hope that our FAQ has covered any potential questions/concerns you may have, but we would be happy to discuss anything Pins 'N' Prints with you via our Contact Page.